Veteran Community Care: Making Appointments


Veteran Community Care:
Making Appointments Graphic: VA Logo and Seal Veterans usually have the option
to receive care at a VA medical facility even if they are
eligible for community care. If a Veteran chooses to receive
community care, a VA staff member will discuss with them
their preferences for getting care from a community provider.
Veterans can either choose their preferred community provider or
a VA staff member can help them select one. Veterans can use
VA’s Facility Locator to find a community provider, available on
the following website. www.va.gov/find-locations/ If the Veteran selects a
community provider, the provider must be part of
VA’s community care network. If the provider isn’t
part of the network, VA will work with
the Veteran to find other options. Once an
in-network community provider is selected, an appointment can be
scheduled based on the Veteran’s preferences and the community
provider’s availability. Before scheduling an appointment, it is
important for Veterans to confirm with a VA staff member
that they are eligible and authorized for community care.
Once VA has authorized the Veteran to receive community
care, Veterans have several options for scheduling an
appointment with a community provider, depending on the type
of care they need. Veterans may be able to: Schedule an
appointment directly and inform a VA staff member about the
appointment. Use VA Online Scheduling to request
an appointment for certain types of
routine services. Visit My HealtheVet at
www.myhealth.va.gov/ Have a VA staff
member schedule the appointment. Have a VA Third
Party Administrator (TPA) schedule the appointment in some
cases. VA will send the Veteran’s medical documentation
to the community provider to ensure proper care coordination
between their VA care team and the community provider. When
the Veteran arrives for the appointment, the community
provider should have the appointment, VA referral, and
medical documentation on file and be ready to see the Veteran.
If the Veteran needs a follow-up appointment, the community
provider must check to make sure VA has authorized additional
care before scheduling the appointment. If not, the
community provider can request additional services. To learn
more about finding a community provider and making an
appointment, please contact your local VA medical facility
or visit va.gov. Graphic: VA Logo and Seal www.va.gov/communitycare

Author: Kennedi Daugherty

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